Legal notice

Seller
Sakuya Oishi

Responsible Representative
Sakuya Oishi

Address
849-0122, Maemuta, Kamimine-cho, Miyaki-gun, Saga, Japan

Phone Number
+81 70-8972-9433

Email Address
hello@sumipaws.shop

Customer Support Hours
10:00 AM–6:00 PM (Japan time)

Sales Price
The price shown on each product page, including applicable consumption tax.

Shipping Fees
Shipping fees vary depending on the destination and shipping method. The exact shipping fee is displayed at checkout.

Additional Fees (Other than Product Price)
Shipping fees are charged separately from the product price and are displayed at checkout according to the destination. For international shipments, customs duties, import taxes, or similar charges may also apply.

Delivery Time
Delivery time varies depending on the product, quantity, and destination. The estimated delivery time is displayed at checkout.

Payment Methods and Timing
You can use the payment methods displayed at checkout, including credit cards and Shop Pay. Payment is generally processed when the order is confirmed.

Return Period
If your item has a manufacturing defect, arrives damaged, or is different from what you ordered, please contact us within 30 days of delivery. Because our products are made to order, returns or exchanges for customer preference are generally not accepted. Please see our Refund Policy for details.

Refund Policy
If your item has a manufacturing defect, arrives damaged, or is different from what you ordered, we will review the condition of the item and provide either a replacement or a refund as appropriate. Please contact us by email.

Return Shipping Policy
When a return is eligible because of a manufacturing defect, damage, or an incorrect item, SumiPaws will cover the necessary return shipping costs. Because our products are made to order, returns or exchanges for customer preference are generally not accepted.