Terms of service

OVERVIEW

Welcome to SumiPaws! The terms “we,” “us,” and “our” refer to SumiPaws. SumiPaws operates this store and website, including all related information, content, features, tools, products, and order services, in order to provide you with a curated shopping experience (the “Services”). SumiPaws is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service, together with any policies referenced herein (collectively, the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover matters such as warranty disclaimers and limitations of liability.

By visiting, accessing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [https://sumipaws.shop/policies/privacy-policy]. If you do not agree to these Terms of Service or our Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNTS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or region of residence, and that you consent to allowing any minor dependents under your care to use the Services on devices that you own, purchase, or control.

When using the Services or purchasing products, you may be asked to provide information including your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to accurately display and describe the products and services available through our online store. However, please note that colors and product appearances may differ from what is displayed on your screen depending on the type of device you use to access the store and your device settings.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to the products or services depicted or presented in our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

By placing an order, you are making an offer to purchase. SumiPaws reserves the right, at its sole discretion, to accept or reject your order for any reason. Your order will not be accepted until SumiPaws confirms its acceptance. We must receive and process payment before an order can be accepted.

Because SumiPaws may be unable to accommodate cancellation requests after an order has been accepted, please review your order carefully before submitting it.

If we do not accept, modify, or cancel your order, we will attempt to notify you using the email address, billing address, and/or telephone number provided at the time the order was placed.

Purchases are eligible for returns or exchanges only in accordance with our Refund Policy [https://sumipaws.shop/policies/refund-policy].

You represent and warrant that products purchased from us are intended solely for your personal or household use and are not intended for commercial resale or export.

SECTION 4 - PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time your order is placed and will be stated in your order confirmation email.

The sale prices displayed on product pages include applicable taxes. Shipping charges are additional and will be displayed at checkout. For international shipments, customs duties, import taxes, and other charges may apply separately.

Prices displayed in our online store may differ from prices offered in physical stores, other online stores, or stores operated by third-party services. From time to time, we may offer promotions relating to the Services that may affect pricing and may be governed by terms and conditions separate from these Terms. If there is any conflict between the terms of a promotion and these Terms, the promotional terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You also agree to promptly update your account information and other information, including your email address, credit card number, and expiration date, so that we can complete transactions and contact you as necessary.

You represent and warrant that: (i) the credit card information you provide is true, accurate, and complete; (ii) you are duly authorized to use the credit card for the purchase; (iii) the charges incurred by you will be honored by your credit card company; and (iv) you will pay all charges incurred at the listed prices, including shipping and handling charges and all applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs procedures, or events beyond our control. Title to and risk of loss for the products pass to you when we transfer the products to the carrier.

SumiPaws products are made to order and are manufactured after an order is placed. Products may be shipped directly from our partner manufacturers and fulfillment providers.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, branding, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by SumiPaws, its affiliates, or licensors and are protected by United States and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services solely for your personal, non-commercial use. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material available through the Services.

Except as expressly provided in these Terms, nothing in these Terms grants, or shall be construed as granting, any license or other right under any patent, trademark, copyright, or other intellectual property right of SumiPaws, Shopify, or any third-party service.

Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by SumiPaws.

The SumiPaws name, logo, product names, service names, designs, and slogans are trademarks of SumiPaws or its affiliates or licensors. You may not use such trademarks without SumiPaws’ prior written permission.

The Shopify name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

As part of the Services, we may provide you with access to tools offered by third-party services over which we neither monitor nor have any control or input.

You acknowledge and agree that such tools are provided “as is” and “as available,” without warranties, representations, conditions, or endorsements of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Your use of any optional tools offered through this site is entirely at your own risk and discretion. You should ensure that you are familiar with and agree to the terms under which the relevant third-party service providers make such tools available.

We may also offer new features through the Services in the future, including the release of new tools and resources. Such new features shall also be deemed part of the Services and shall be subject to these Terms of Service.

SECTION 8 - LINKS TO THIRD-PARTY SERVICES

The Services may contain materials and hyperlinks to websites provided or operated by third-party services, including embedded third-party service functionality.

We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you leave the Services to access any such materials or third-party websites, you do so at your own risk.

We are not responsible for any harm or damages arising from your access to third-party websites or from your purchase or use of goods, services, resources, or content available through third-party websites.

Before engaging in any transaction, please carefully review and ensure that you understand the third party’s policies and practices. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

SumiPaws uses Shopify to provide the Services. However, any contract relating to the sale and purchase of products through our store is entered into directly between you and SumiPaws.

Shopify is not responsible for any sale or purchase made between you and SumiPaws.

SECTION 10 - PRIVACY POLICY

All personal information that we collect through the Services is subject to our Privacy Policy, available here: [https://sumipaws.shop/policies/privacy-policy].

Certain personal information may also be subject to Shopify’s Privacy Policy, available here.

By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services for the purposes of providing and improving the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third-party services located in countries other than your country of residence in order to provide the Services to you.

For more information about how we, Shopify, and our partners use your personal information, please review our Privacy Policy [https://sumipaws.shop/policies/privacy-policy].

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise provide any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial purposes.

For example, we may exercise the rights granted under this license to operate, provide, evaluate, enhance, improve, and promote the Services, or to fulfill our obligations and exercise our rights under these Terms.

You further represent and warrant that: (i) you own or otherwise possess all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting the Feedback, where applicable; and (iii) your Feedback complies with these Terms.

We have no obligation to: (1) maintain your Feedback in confidence; (2) pay compensation for your Feedback; or (3) respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, otherwise objectionable, or in violation of any party’s intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate any rights of any third-party service, including copyright, trademark, privacy, personality rights, or other intellectual property, personal, or proprietary rights.

You also agree that your Feedback will not contain defamatory, libelous, unlawful, abusive, hateful, or obscene material, or any computer virus or other malware that may affect the operation of the Services or any related website.

You may not use a false email address, impersonate another person, or otherwise mislead us or any third-party service as to the origin of any Feedback.

You are solely responsible for any Feedback you submit and for its accuracy. We assume no responsibility or liability for Feedback posted by you or by any third-party service.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Information available on or through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to matters such as product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, to change or update information at any time without prior notice if any information is inaccurate, and to cancel orders, including after you have submitted your order.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not, directly or indirectly, access or use the Services:

(a) for any unlawful or malicious purpose;

(b) to violate any international, national, local, municipal, or other applicable law, regulation, rule, or ordinance;

(c) to infringe upon our intellectual property rights or the intellectual property rights of others;

(d) to harass, abuse, insult, harm, defame, slander, disparage, threaten, or otherwise cause harm to our employees or any other person;

(e) to submit false or misleading information;

(f) to submit, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms;

(g) to transmit, or procure the sending of, any advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or any similar solicitation;

(h) to impersonate or attempt to impersonate another individual or entity; or

(i) to engage in any other conduct that restricts or inhibits any person’s use or enjoyment of the Services, or that, as determined by us, may harm SumiPaws, Shopify, or users of the Services, or expose any of them to liability.

You further agree not to:

(a) upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Services;

(b) duplicate, reproduce, copy, extract, sell, resell, or exploit any portion of the Services;

(c) track the personal information of others;

(d) engage in spam, phishing, fraud, or pretexting;

(e) use robots, spiders, scraping tools, data-gathering or data-extraction tools, automated devices or processes, AI tools (including agentic AI), or automated or manual means to access the Services; or

(f) interfere with, circumvent, or bypass security or authorization features, robot exclusion headers, or any other measures we employ to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS

14.1 This Section (the “Agent Terms”) applies if you use, permit, enable, or deploy an agent to access, use, or interact with the Services.

An “Agent” means software or a service capable of taking autonomous or semi-autonomous actions on behalf of, or at the direction of, an individual or entity, including acting on behalf of an individual or entity without direct supervision or by using that individual’s or entity’s device.

14.2 An Agent may not access, use, or interact with the Services unless it clearly identifies itself at all times and operates in strict accordance with the requirements of Section 14.4 below.

In addition, if we request that an Agent refrain from accessing, using, or interacting with any of the Services, the Agent must cease accessing, using, or interacting with the Services.

14.3 We may restrict whether and how Agents access, use, or interact with the Services, including through technical measures.

14.4 An Agent must:

(i) identify each HTTP/HTTPS request as originating from an Agent and disclose the name of the Agent by including the following user-agent string in the request: “Agent/[Agent Name]”;

(ii) not conceal or obscure the fact that access, use, or interaction originates from an Agent, including by (a) imitating human behavior or interaction patterns, or (b) completing or bypassing CAPTCHAs or other measures designed to distinguish computer use from human use;

(iii) respond truthfully to any question or prompt seeking to determine whether an interaction is from a human or a computer; and

(iv) not bypass or circumvent any measure intended to block, restrict, modify, or control whether or how an Agent may access, use, or interact with the Services.

SECTION 15 - TERMINATION

We may, in our sole discretion, terminate these Terms or your access to the Services, or any portion thereof, at any time without notice.

In such event, you will remain responsible for all amounts due and payable up to and including the date of termination.

The following Sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 - Disclaimer of Warranties

The information presented on or through the Service is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Service, or by anyone who may be informed of any of its contents.

Except as expressly stated by SumiPaws, the Service and all products delivered to you through the Service are provided on an "as is" and "as available" basis for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. Because some jurisdictions do not allow the limitation or exclusion of implied or other warranties, the above disclaimers may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no event shall SumiPaws, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, or Shopify and its affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products obtained through the Service.

This includes, but is not limited to, any loss or damage of any kind incurred as a result of errors or omissions in any content, or any content (or products) posted, transmitted, or otherwise made available through the Service, even if advised of the possibility of such damages, as well as any other claim arising out of or in any way related to your use of the Service or any products.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SumiPaws, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims, including reasonable attorneys’ fees payable to third parties, arising out of or relating to: (1) your breach of these Terms of Service or any documents incorporated herein by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Service.

We will notify you of any claim subject to indemnification; however, any failure to provide prompt notice will not relieve you of your obligations unless such delay materially prejudices you. We may, at your expense, control the defense and settlement of any such claim, including the selection of legal counsel; provided, however, that we will not settle any claim requiring you to assume any non-monetary obligation without your consent, which shall not be unreasonably withheld.

You agree to cooperate in the defense of any indemnified claim, including by providing relevant documents.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity or enforceability of any remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website or in connection with the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us, including, without limitation, any prior versions of these Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempted delegation, transfer, or assignment shall be null and void.

We may transfer, assign, or delegate these Terms and any of our rights and obligations hereunder without your consent or notice.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide you with services shall be governed by and construed in accordance with the laws of Japan.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect the scope or interpretation of these Terms of Service.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes.

If we make any material changes to these Terms, we will notify you in accordance with applicable law, and such changes will become effective on the date specified in the notice.

Your continued use of or access to the Service following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Email: hello@sumipaws.shop

Business Information

Trade Name: SumiPaws
Email: hello@sumipaws.shop
Address: 849-0122, Maemuta, Kamimine-cho, Miyaki-gun, Saga, Japan
Telephone: 070-8972-9433